Your Name
LLM / AI Agent Engineer
City, India · +91 98XXX XXXXX · your.name@email.com · linkedin.com/in/yourname · github.com/yourname
Professional Summary
Backend engineer with 9 years of Java and Python experience building high scale payment APIs, now specialising in LLM and AI Agents. Built a support triage agent with Tool Calling, an MCP server and LangGraph that resolves 34% of tickets end to end, with guardrails, evaluation and full observability. Strong in reliable distributed systems applied to agentic AI.
Skills
- Languages: Python, Java, SQL
- LLM & Agents: LLM APIs, AI Agents, LangGraph, Tool Calling, MCP (Model Context Protocol), RAG, Prompt Engineering, Structured Output
- Backend: FastAPI, Pydantic, Spring Boot, REST, Kafka, PostgreSQL, Redis
- Quality & Safety: Evaluation (eval suites, LLM as judge), Guardrails, Prompt injection defence, Observability (Langfuse, OpenTelemetry)
Professional Experience
Senior Software Engineer (AI Agents), Woodgrove Bank, Mumbai Jan 2021 to Present
- Built a customer support triage agent with LangGraph, Tool Calling and an MCP server exposing ticket, order and policy tools; resolves 34% of tickets end to end.
- Designed Guardrails: max step limits, per ticket cost budgets and human approval for refunds, with zero unauthorised actions in 6 months.
- Created an Evaluation suite of 300 real tickets; raised task success from 71% to 89% and cut cost per ticket by 41%.
- Added RAG over 1,800 policy documents with permission filters, and Observability traces for every agent step.
- Hardened agents against prompt injection with input isolation and output checks; blocked 100% of 40 red team attacks.
Software Engineer, Northwind Payments Pvt. Ltd., Bengaluru Aug 2016 to Dec 2020
- Built Java (Spring Boot) payment APIs handling 2M requests/day at 99.95% availability.
- Developed Kafka based reconciliation services that cut settlement mismatches by 60%.
Projects
Open source MCP Server for Ticketing · Python, FastAPI, Pydantic github.com/yourname/McpTickets
- MCP server exposing 6 typed tools with input validation and audit logs; used by 3 internal teams.
Education
B.Tech, Computer Science, Your University · 2016
Certifications
- AI Agents in LangGraph, DeepLearning.AI
- Oracle Certified Professional, Java SE